We want you to enjoy everything about your
New Hair Extensions - from the quality of the hair to the
quality of our service. During regular business hours, the
knowledgeable representatives in our Customer Service Department
are a quick e-mail away. If you have questions or need help
before ordering just e-mail us at info@instanthair.net
and we'll be happy to help. We sell high quality never worn new items
so all sales are final. Choosing the right brand, color
and length is very important. We sell color rings at our
cost to help you get the right color and our licensed cosmetologists
with years of extension experience are here to help you.
Please remember Monitors show colors differently and we
cannot see your hair in person so your hair choice will
be up to you but we are here to help and guide you along
the way if you need us.
RETURN
AND EXCHANGE POLICY
ALL SALES
ARE FINAL / NO REFUNDS
No exchanges for Raquel
Welch or Revolution only Instant Hair.
Each brand has a different policy. Please see the brand
you are purchasing below and the policy. We have no authority
over these and by ordering from us you accept these policies.
Revolution - All sales are final.
No exchanges/No returns (this is a manufacturers
policy and we have no authority over this policy)
Seamless Extensions - All sales are final. No exchanges/No returns (this is a manufacturers policy and we have no authority over this policy)
Raquel Welch - All sales are final.
No exchanges/No returns (This is a manufacturers
policy and we have no authority over this policy.
Instant Hair - All sales are final/One
exchange (click
and print exchange form for exchange policy and how
to exchange)
*You must fill out this "CLICK
AND PRINT EXCHANGE FORM" and include it with
your exchange.
*You must request an RMA# (return merchandise authorization).
This must be on your package. Packages without an RMA# on
the box will be refused.
*Click here
to request an RMA#. Tell us your name, order number and
item you wish to exchange. You will receive an RMA# via
e-mail.
If your brand does
not accept exchanges and you insist on returning your item
a 35% restocking fee will be charged. We do not refund shipping
& handling.
ORDER AND CANCELLATION
POLICY
Orders cannot be cancelled or
changed once they are placed. This is due to our automatic
credit card processing system. Always view your order carefully
before you submit it.
We ship only to the billing address
and name on the card. Our system will deny your order if
the exact billing address is not provided.
We do not issue credits or accept
personal checks. Shipping and handling fees are non refundable.
| Based on your order sub-total: |
| Regular Ground: 5-10 business days - Up to $50.00 |
$8.00 |
| $50.01 - $150.00 |
$11.00 |
| $150.01 - $250.00 |
$13.00 |
| $250.01 and up |
$15.00 |
| Express shipping 4-7 business days |
+$10.00 |
United States shipping only. We do not ship internationally
or to Canada.
Privacy Policy
We respect your privacy. We do not sell, exchange
or release our customer's information.
Should you need personal assistance in choosing your
new hair please feel free to e-mail our licensed cosmetologist,
extensionist and wig expert at info@instanthair.net
|
